Shipping

For our Hong Kong office and warehouse, our team is working remotely where possible. You can still shop with us at www.skocktail.com. Skocktail accepts both international and local order. Orders without providing a valid contact phone number will be canceled and refunded immediately.

We endeavor to dispatch your order within two working days, unless otherwise noted in description of product. After leaving our lab, delivery time may vary depending on shipment destination. Most destinations worldwide will be delivered to within 5-10 working days, however remote destinations may take a little longer depending on customs regulations within your country. Unfortunately, Skocktail cannot guarantee these exact shipping windows.

Skocktail Delivery Partners:

• Hong Kong Orders - SF Express
• International Orders - Easyship, DHL 

 

Shipping Fee

Free shipping on local and international orders over HK$ 400. 

A shipping fee of HK$ 30 will be incurred for local and international orders under HK$ 400.

 

Where does Skocktail ship? 

Skocktail is currently offering worldwide shipping, including over all 50 states in the US. However, some countries require licenses, permits or documentation to import cosmetic goods.

For more info simply visit @Special Countries & Territories. 

We regret we are not able to ship to the following countries/territories

Argentina, Brazil, Dominican Republic, Greece, India, Indonesia, Italy, Malaysia, Mexico, Peru, Russia, Spain, Turkey

We’re working hard to bring Skocktail to all corners across the globe. Let us know where you live by tagging us on social media @Skocktail.

 

When will you ship my order? 

We try to process your order as quickly as we can, usually within 2 business days. 

We ship via Easyship. You’ll get a tracking number in the shipment notification email so you can always keep an eye on your package’s journey. 

What if I want to change the shipping address? 

Please be extra careful when entering the shipping address to make sure it’s correct. Once you’ve submitted your order, the shipping address cannot be changed. 

International Duties & Taxes

Our retail prices and shipping charges exclude any local customs duties or taxes/VAT. Customs duties and taxes are additional fees charged by local authorities and vary country to country. The additional fees are the responsibility of the customer. Skocktail encourages customers to source this information prior to purchase. Unfortunately, Skocktail is unable to provide information relating to the cost of unexpected taxes or duties as these charges vary and are beyond our control.

Tracking your order online

Upon dispatch of your order, a consignment note number will be emailed to you for ease of reference. You may track the progress of your shipment at any time, via the designated shipping companies’ website tracking facilities.

Shipping Issues

If you have any problems or questions with shipping please contact us. Our QC department inspects each product but if you believe that the product has been damaged during transit, please contact us immediately at hey@skocktail.com